Your account has moved to the new ticketing portal
If you used the previous portal, your account, tickets, and ticket history have already been migrated. The only required step before signing in is to reset your password.
No new account needed. Use your existing email address from the previous portal and set a new password for this site.
Your account record has been migrated to the new portal.
Your tickets were migrated with their full records.
Ticket replies and ticket history remain attached to each migrated ticket.
What moved with you
We migrated the data you need so you can keep working without starting over.
Your existing account was carried over to the new portal.
Your submitted tickets are available in the new system.
Replies, updates, and ticket history were preserved during migration.
What you need to do now
For security, every migrated user needs to set a new password before signing in.
Use the password reset page and enter the same email address you used on the previous portal.
Open the reset email and follow the secure link we send you.
Set your new password, then sign in to the new portal with your existing email address.
What is better in the new portal than old portal
The new portal introduces capabilities that are more tailored to our support workflow and easier for customers to use.
Switch between Arabic and English with proper RTL and LTR support across the portal.
Customers, distributors, support teams, and administrators each get workflows designed for their needs.
Browse help articles and product information without leaving the support experience.
Browse approved public tickets to learn from shared issues, updates, and solutions.
Follow ticket progress with clearer status visibility and built-in notifications.
Need help accessing your migrated account?
If you do not receive the reset email, or you no longer have access to your previous email address, contact support so we can help you regain access.